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NLEA Nutrition Label package requires roughly 150-200g of sample.

View more information about nutrition label testing

Medallion Labs is an ISO/IEC 17025 accredited testing laboratory. Our accredited status means that our Quality Management System and in-scope analytical methods meet the stringent requirements of an internationally recognized standard of quality for testing laboratories in the Food and Pharmaceutical industry. Our full scope and certificate of accreditation can be accessed in the About Us section of our website. You can also obtain the information from our accrediting agency’s website: a2la.org – certificate numbers 2769.01 and 2769.02.

Medallion Labs does offer discounts. The discounts we provide are reviewed on a yearly basis for sustaining work, or are given to projects that have a minimum of 40 samples submitted. Please contact us if you have questions regarding discounts and we can assist you further.

Medallion Labs accepts Visa, Mastercard, or check for payments. Please note, for all new customers wishing to pay by check, the completion of a Medallion Labs credit application is required and kept on file. If your company has a preferred PO number that you need to use, we have a credit application that you will be required to fill out and we will keep on file. All PO numbers need to be provided on the submittal form you fill out and ship with your samples. This will ensure that the PO number will be printed on both your Final Report and Invoice.

Medallion Labs tests and reports all samples on an “as-is” basis. Results can be emailed, faxed and/or mailed to you. Email is the primary format for sending results. If you would like them faxed or mailed please specify on the submission form.

Our Laboratory Information Management System (LIMS) will report your results in units for the assays you request. All of your results will be reported on one Final Report unless you indicate otherwise on your submission paperwork.

Not all products are applicable to the methods we run, so please contact our Customer Service team for more information after reading the sample submission guidelines below.

Most of our Specialized Assays testing services require varying levels of consultation prior to testing.

Most of our Physical Properties testing services require some level of consultation prior to sending in samples. It’s important for our scientists to know your testing goals to ensure that the test is run correctly and reported in a useful format for you.

Our Flavor Characterization test requires a consultation prior to sending in samples to ensure we can test for the compound you require prior to accepting the sample. Most projects require testing of a minimum of two samples (a control sample and an off-flavor sample).   Contact us for a consultation to identify the nature, scope, and timeline of your project and include a completed Flavor Characterization Questionnaire along with your submission.

Our Shelf Life testing services require that our Shelf Life Questionnaire be filled out so that a protocol can be designed prior to receiving your samples. Challenge studies or micro-based shelf-life studies require additional consultation with our microbiologist in order to design and appropriately time the study as needed—however, please note that we require a filled-out questionnaire before your consultation can be scheduled.

Not all products are applicable to the methods we run, so please contact our Customer Service team for more information after reading the sample submission guidelines below.

Review our Nutritional Label testing services and:

• Send us your samples of food products and acceptable matrices listed on the tech data sheets in our test library.
• Contact us first before sending samples of supplements, alcohol, or CBD.
• Do not send us samples of biohazards, pet food, pharmaceuticals or drugs, non-food items (washer fluid, chemicals, solvents, etc.), soil samples, or skincare and makeup products.

Review our Specialized Assays testing services and:

• Send us your samples of food products and acceptable matrices listed on the tech data sheets in our test library.
• Contact us first before sending samples of supplements, alcohol, or CBD.
• Do not send us samples of biohazards or unacceptable matrices listed on the tech data sheets in our test library.

Review our Physical Property testing services and:

• Send us your samples of food products and acceptable matrices listed on the tech data sheets in our test library.
• Contact us before sending samples of non-food products or specialty food items (ice cream, frozen items, or temperature-sensitive products).
• Do not send us samples of biohazards or unacceptable matrices listed on the tech data sheets in our test library.

Review our Microbiology testing services and:

• Send us your samples of food products and acceptable matrices listed on the tech data sheets in our test library.
• Samples that require verification for Salmonella, Listeria, or L. monocytogenes may require a larger sample amount.
• Contact us before sending water samples.
• Do not send us samples of biohazards, potential or confirmed food poisoning, confirmed microbe activity or spoiled items, botulism, or other highly hazardous microbes.

If results are looking unexpected, we can discuss results or you can request rerun testing by reaching out to our Customer Service in form on this page.

Medallion Labs’ Rerun Policy:

If you notice a discrepancy in your testing results, you are encouraged to request a rerun. Our policy is to perform reruns in duplicate for testing run in our labs. If the rerun results are within our analytical method variability, you will be billed for rerun in addition to the initial run. If the rerun results are outside of our analytical method variability, you will only be billed for the initial run. If you believe that you need a rerun of your sample, please call our Customer Service team at 1-800-245-5615 for assistance. Reruns are dependent on the type of testing requested, and the amount of sample that is remaining after the initial analysis. In certain situations, a rerun may not be possible. Any reruns being performed by a partner lab will follow the partner lab’s rerun policies.

After results have been sent, all remaining sample, will be retained based on the amount of storage space available. Generally, samples are kept up to two months, but if our storage space does not allow, the samples may be discarded sooner. Paper copies of your testing results will be kept in an offsite storage facility up to 7 years after they have been completed.

Medallion Labs tests and reports all samples on an “as-is” basis. Results can be emailed, faxed and/or mailed to you. Email is the primary format for sending results. If you would like them faxed or mailed please specify on the submission form.

Our Laboratory Information Management System (LIMS) will report your results in units for the assays you request. All of your results will be reported on one Final Report unless you indicate otherwise on your submission paperwork.

Medallion Labs will return samples to the submitter at their expense. If you would like the samples or shipping coolers sent back to you, please provide us a UPS or Fed Ex shipping number.

We make every effort to keep our methods and detection limits up to date according to the latest standards and qualifications. If you have any questions regarding the limit of detection/quantification or method references, please contact our Customer Service team at 1-800-245-5615.

Our standard turnaround time is 10 business days for most assays. There are some assays that require a longer turnaround time. We also offer a RUSH service that is half the time of the standard turnaround time of the assay at double the cost of the assay. A few assays that we provide cannot be rushed due to the nature of the test. Please check the specific assay you are interested in regarding the ability to RUSH the turnaround time.

At Medallion, we try to offer the most sophisticated and current testing capabilities, and strive to keep our website up to date with our recent test offerings. If you do not see the analysis you require, please contact our Customer Service team at 1-800-245-5615. If we cannot run the assay you need, we will do our best to recommend you to another lab that can fulfill your request.